Other doorbells on the market have only one sensor, radar or passive infrared (PIR) for object detection. Video Doorbell S330 uses both to combine the advantages of heat and sound wave sensing, reducing false alarms** by 95%.

No, the battery doorbell cannot work as a wired doorbell. If you have existing doorbell wires and prefer to hardwire the doorbell, you are welcome to purchase the wired version.

Yes, you can connect to your existing wires to extend your doorbell's battery life.

In most common scenarios, a fully charged battery can last for 180 days. We tested the battery length under the following conditions:
- Temperature: 68°F (20°C);
- 10 motion detections per day;
- Recorded for 20 seconds each time motion was detected;
- Standby power consumption was included during usage time. Battery life varies depending on the number of times motion is detected, recording time duration, and environmental temperatures.

Yes, you can share your device with any of your family members. As an owner, you can adjust permission settings for different people.

No, it supports Amazon Alexa and the Google Assistant, but it doesn’t currently support HomeKit.

HomeBase 2 has 16GB eMMC built-in storage*, which keeps up to 180 days of video. That assumes you're recording 30 videos per day, and each video is 20 seconds. It's ample storage* for most consumers. Actual storage* capacity does vary depending on recording frequency and video length.

Users can use Alexa Echo as a chime. Here's how:
1. Enable the eufy Security skill on your Alexa App.
2. Link the eufy Security account to Alexa.
3. Discover a new device.
4. Find Video Doorbell S330 and enable Doorbell Announcement.Google Home Mini is not supported.

Most likely, your HomeBase lost connection to the Internet.
Please check if HomeBase is disconnected from your router. If the LED on HomeBase is red, HomeBase cannot connect to the Internet.You should also check if your router has Internet access, or if it any security measures, such as a firewall, could be affecting access.